Swisscard Claim notification

You can report your claim to us quickly and easily. On this page, you will find all the important information about which documents are required in the event of a claim as well as the contact details for submitting the claim directly. We will take care of your claim as quickly as possible. Please note that not all the insurance benefits listed are automatically included in your credit card. The cover may vary depending on the type of card.

Travel Cancellation

Claims can now be reported online through the Allianz Partners Claims Portal.
To do so, please click on this link. No user profile is required for filling a claim. The policy number CH409999949 relevant to you is already highlighted in grey in the link.
Please ensure that the language is set to «English (EN)».
Click directly on the continue field and complete the details required for claims processing and upload the relevant documents.
Report the claim on behalf of the credit card holder and add any additional persons affected where necessary.
Important: To expedite the processing of the claim, please upload the credit card statement, even if this document is not necessarily requested.

Policy number unintentionally deleted or changed?
Click on the link again if you have accidentally deleted or changed the policy number.

View claims processing status online/complete claim retrospectively:
After submitting the documents, you can view the processing status of your claim online at any time via the Allianz Partners Claims Portal or submit additional documents for completion and transmission. To do so, select the Track a claim / Upload document in the selection menu under this link and enter the claim number, which you received by e-mail after submitting the claim.

If you have any questions about the submitted claim, please feel free to contact [email protected].

Travel Curtailment

Flight delay from travel inconvenience Insurance

Luggage delay from travel inconvenience Insurance

We kindly ask you to provide us with the following information for the processing of your claim:

o Proof of payment of the flight ticket by credit card
o Initial booking confirmation (flight ticket)
o Written confirmation from the airline regarding baggage delay (property irregularity report) and time of baggage recovery
o Proof/receipts of replacement costs for necessary clothing and toiletries (unless the fixed rate is requested)

Please send the documents to [email protected].

Luggage Insurance (theft, loss, damage, destruction)

CDW/LDW damage waiver for rental cars

Ticket Insurance

Foreign travel medical expenses

Please note:

The medical expenses for travelling abroad insurance is a subsequent insurance. The insurer provides benefits as subsequent insurance to the statutory social insurance in Switzerland, such as health insurance, accident insurance, etc., as well as to any supplementary insurance for emergency hospitalisation and emergency outpatient treatment costs that are not fully covered by these schemes.

We kindly ask you to send us the following information online via the Allianz Partners Claims Portal for the complete processing of your claim:
o Proof of acceptance of benefits from health insurance / accident insurance
o Proof of the illness of the course of the accident and the consequences of the accident, medical certificates and invoices with a detailed description of the treatment and the costs, with the first name and surname of the person treated, the name of the illness, the individual medical services including treatment dates
o Original invoices or copies with confirmation from another insurance provider of the benefits provided, indlucing translations if necessary – the insurer will retain these documents
o Your bank details

If there is no Swiss health and/or accident insurance cover, the insurer will reimburse 50% of the difference between the documented total costs hospitalisation and outpatient treatment and the costs covered by the compulsory part of Swiss health and/or accident insurance cover (but up to a maximum of the sum insured). Benefits will only be paid if the costs were incurred as a result of illness or accident. No further benefits will be paid in this case.

If accident insurance cover exist, the accident insurance will pay in advance.

Return Protection Insurance

We kindly ask you to provide us with the following information for the processing of your claim:

o Credit card statement / proof of purchase showing that the purchase price was paid by credit card
o Written confirmation from the retailer from whom the goods were purchased, stating that the purchased goods have been rejected and the reason for this rejection
o Your bank details

Please send the documents to [email protected].

Note: If a claim is recognised, the insured goods (in their original packaging if necessary) must be sent by registered mail within 30 days of the insurer’s request. The receipt for the registered letter must be kept as proof of posting in case the goods do not reach the insurer.

Purchase Protection Insurance

We kindly ask you to provide us with the following information for the processing of your claim:

o Credit card statement / proof of purchase showing that at least 50% of the purchase price was paid by credit card
o Original purchase receipt showing the purchase price and date of purchase
o Proof of the event (e.g. photos)
o Police report in the event of theft or robbery
o Your bank details

Please send the documents to [email protected].

Online buyer protection

Please contact our Service Center directly to process your claim:

Tel: Service Center: +41 44 283 38 39

Extended warranty

We kindly ask you to provide us with the following information for the processing of your claim:

o Credit card statement / proof of purchase showing that the purchase price was paid by credit card
o Reason for claim submission
o Purchase receipt of the damaged device
o Detailed repair estimate
o Submission of the original guarantee conditions

Please send the documents to [email protected].

Assistance benefits

If you need assistance with the following events, we will be happy to support you on the following numbers:

Emergency call centre for:
o Repatriation from abroad
o Search, rescue and recovery costs
o Travel assistance
o Travel information & advance payments
o Benefits in the event of abduction +41 44 202 00 00

Vehicle and Home Assistance +41 44 283 38 38

Transport Accident Insurance

We kindly ask you to provide us with the following information for the processing of your claim:

o Initial booking confirmation with proof of credit card payment
o Proof of the course of the accident and the consequences of the accident (degree of disability or accidental death)
o In the case of a disability claim: additional proof of completion of the medical treatment, insofar as this is necessary for the classification of disability
o Proof of search, rescue, recovery and repatriation costs
o Police evidence of the hijacking of the means of public transport in which the insured person was travelling
o Your bank details

Please send the documents to [email protected].

Note: In the event of death, the insurer must be granted the right to have an autopsy carried out by a doctor authorised by the insurer.

If you have any general questions about insurance benefits or need assistance with submitting a claim, we will be happy to support you by calling: +41 44 283 38 38