I have a policy number.
For example, starting with B2CCH, 9601 or 4114:
I do not have a policy number:
On this page you will also find all necessary claim forms in pdf format for downloading, as well as, contact details and frequently asked questions. We will process your claim quickly and will be available to answer any questions you may have. Please fill out the corresponding form and send it to us adding all the relevant documentation. We will be happy to deal with your matter as quickly as possible.

Please send your documents to the following address:

AWP P&C S.A. Saint-Ouen (Paris)
Wallisellen branch (Schweiz)
Richtiplatz 1
CH-8304 Wallisellen

or by e-mail:


Take a look at some frequently asked questions and answers about claims here:

Allianz Travel offers individual travelers insurance for couples or families, and assistance solutions that are tailor-made to your personal requirements. Annual travel insurances are comprehensive plans and offer immediate help in case of emergency, thanks to Allianz Travel's many years of experience.

Allianz Travel Switzerland (formerly Allianz Global Assistance & ELVIA) is part of the Allianz Partners Group, the world's leading provider of travel cancellation insurance and travel protection and assistance services. With more than 21,500 employees on five continents and a network of over 900,000 specialists, Allianz Partners Group is available to its customers around the globe, 365 days a year, around the clock.

There can be problems as early as in the run-up to a trip – here you can get help if you have taken out travel cancellation insurance. This gives you protection against heavy financial loss.


  • Swiss 24-hour emergency call centre
    friendly and professional
  • Telemedical consultations and medical assistance
    around the clock worldwide in the event of illness or accident
  • Accident and breakdown assistance
    in Switzerland and throughout Europe
  • High sums insured
    including assumption of health care costs abroad up to CHF 1 million
  • Travel baggage coverage
    including cover for cameras, laptops and sports equipment
  • Trip cancellation insurance
    unbureaucratic and customer-oriented