Report a claim online

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Online claim notification with a policy number

I do not have a policy number.

Online claim report without a policy number

Claim forms

On this page you will also find all necessary claim forms in pdf format for downloading, as well as, contact details and frequently asked questions. We will process your claim quickly and will be available to answer any questions you may have. Please fill out the corresponding form and send it to us adding all the relevant documentation. We will be happy to deal with your matter as quickly as possible.

Travel insurance

Claim form medial report Cancellation costs

Claim form Cancellation costs

Claim form travel luggage

Claim form Health care costs for visitors

Claim form medical report Health care costs for visitors

Claim form assistance

Claim form best price guarantee

Claim form collision damage waiver for rental vehicles (CDW)

Claim form Roadside-Assistance

Cyber insurance

Claim form Secure Cyber

Frequently asked questions

Take a look at some frequently asked questions and answers about claims here:

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Allianz Travel Schweiz

Allianz Travel Switzerland (formerly Allianz Global Assistance and ELVIA) is part of the Allianz Partners Group, one of the world’s leading providers of travel cancellation insurance as well as travel protection and assistance services. The Allianz Partners Group supports its customers around the globe with more than 22'600 employees across five continents and a network of over 900'000 specialists, available 24/7, 365 days a year. Allianz Travel offers individual travellers insurance for couples or families, and assistance solutions that are tailor-made to your personal requirements. Annual travel insurances are comprehensive plans and offer immediate help in case of emergency. Decades of experience in providing insurance cover and assistance services from a single source are among the company’s greatest strengths. That is why our customers place their trust in our expertise and immediate support.

Swiss 24-hour emergency call centre friendly and professional. Telemedical consultations and medical assistance around the clock worldwide in the event of illness or accident. Trip cancellation insurance unbureaucratic and customer-oriented. Accident and breakdown assistance in Switzerland and throughout Europe. High sums insured including assumption of health care costs abroad up to CHF 1 million. Travel baggage coverage including cover for cameras, laptops and sports equipment. Travel insurance from Allianz Travel protects you against the consequences of unplanned events and ensures that you can enjoy your holiday carefree.