Contacts

Emergency

24h emergency call center Allianz Travel
+41 44 202 00 00

Our emergency call centre is always available for you and offers fast and expert help worldwide around the clock!

Report the emergency immediately

Contact our emergency call centre as soon as possible to provide details about the emergency. The emergency call centre is available round the clock.

Have important information ready at hand

Have all necessary information ready so that we can provide rapid and effective help: insurance documents, name of the hospital and of the doctor handling the case, telephone number(s) of contact person(s), trip details, etc.

Do not hand over your passport or travel documents

Do not hand over your passport to a third party if you can avoid it! A copy is fully sufficient.

Notify the local travel rep

Notify the tour company representative at your destination – where available – about the illness or accident.

If a damage event occurs which does not constitute an emergency, please refer to the General terms and conditions of insurance (GTC) regarding the steps to be taken and notify us of the event as soon as possible on your return and in writing. Click here for further information about claim notification.

Customer portal

Access your insurance documents with just one click! Our self service portal allows you to access, download and adjust your policies worldwide and around the clock. You can also easily manage your personal data. Use your policy number to log in. With our new customer portal, we offer you a secure and fast online experience. Try it out. It's easy!

Access the customer portal

Service Center

If you have any questions about our products or would like to choose the travel insurance that best suits your needs, we will be happy to help you.
Please contact our Service Center at +41 44 283 32 22 or by e-mail.
Opening hours Service Center: Monday to Friday 08:00 - 18:00.

For general questions you can also use our contact form use.

Would you like to share a positive or negative experience with us? It is always important to us to continuously improve our services and tailor them to the needs of our customers. You can send us your feedback directly by email directly.

Please note: We do not sell insurance in our business premises at Richtiplatz. You can conveniently take out our travel insurance policies online . Thank you very much.

Allianz Partners Switzerland

Company

Visit Allianz Partners Switzerland corporate website

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Allianz Travel Switzerland

Allianz Travel Switzerland (formerly Allianz Global Assistance and ELVIA) is part of the Allianz Partners Group, the world's leading provider of travel cancellation insurance and travel protection and assistance services. With more than 22,600 employees on five continents and a network of over 900,000 specialists, Allianz Partners Group is available to its customers around the globe, 365 days a year, around the clock. Allianz Travel offers individual travelers insurance for couples or families, and assistance solutions that are tailor-made to your personal requirements. Annual travel insurances are comprehensive plans and offer immediate help in case of emergency, thanks to Allianz Travel's many years of experience. There can be problems as early as in the run-up to a trip. Here you can get help if you have taken out travel cancellation insurance and protection against heavy financial loss.

Swiss 24-hour emergency call centre friendly and professional. Telemedical consultations and medical assistance around the clock worldwide in the event of illness or accident. Trip cancellation insurance unbureaucratic and customer-oriented. Accident and breakdown assistance in Switzerland and throughout Europe. High sums insured including assumption of health care costs abroad up to CHF 1 million. Travel baggage coverage including cover for cameras, laptops and sports equipment. Travel insurance from Allianz Travel protects you against the consequences of unplanned events and ensures that you can enjoy your holiday carefree.