Our emergency call centre is always available for you and offers fast and expert help worldwide around the clock!
Contacts
Emergency
24h emergency call centre Allianz Travel
+41 44 202 00 00
Report the emergency immediately
Contact our emergency call centre as soon as possible to provide details about the emergency. The emergency call centre is available round the clock.
Have important information ready at hand
Have all necessary information ready so that we can provide rapid and effective help: insurance documents, name of the hospital and of the doctor handling the case, telephone number(s) of contact person(s), trip details, etc.
Do not hand over your passport or travel documents
Do not hand over your passport to a third party if you can avoid it! A copy is fully sufficient.
Notify the local travel rep
Notify the tour company representative at your destination – where available – about the illness or accident.
If a damage event occurs which does not constitute an emergency, please refer to the General terms and conditions of insurance (GTC) regarding the steps to be taken and notify us of the event as soon as possible on your return and in writing. Click here for further information about claim notification.
Customer portal
Access your insurance documents with just one click! Our customer portal allows you to access, download and update your policies anywhere in the world, 24 hours a day. You can also easily manage your personal details. Simply use your policy number to log in. With our new customer portal, we offer you a secure and fast online experience. Give it a try. It’s really easy!
Service Center
If you have any questions about our products or would like to choose the travel insurance that best suits your needs, we will be happy to help you. Please contact our Service Center at +41 44 283 32 22 or by E-Mail. Opening hours Service Center: Monday to Friday 08:00 - 18:00
For general questions you can also use our contact form use.
Would you like to share a positive or negative experience with us? It is always important to us to continuously improve our services and tailor them to the needs of our customers. You can send us your feedback directly by email directly.
Please note: We do not sell insurance in our business premises at Richtiplatz. You can conveniently take out our travel insurance quote online. Thank you very much.
Allianz Partners Schweiz
Company
Allianz Travel Switzerland (formerly Allianz Global Assistance and ELVIA) is part of the Allianz Partners Group, one of the world’s leading providers of travel cancellation insurance as well as travel protection and assistance services. The Allianz Partners Group supports its customers around the globe with more than 22'600 employees across five continents and a network of over 900'000 specialists, available 24/7, 365 days a year. Allianz Travel offers individual travellers insurance for couples or families, and assistance solutions that are tailor-made to your personal requirements. Annual travel insurances are comprehensive plans and offer immediate help in case of emergency. Decades of experience in providing insurance cover and assistance services from a single source are among the company’s greatest strengths. That is why our customers place their trust in our expertise and immediate support.
Swiss 24-hour emergency call centre friendly and professional. Telemedical consultations and medical assistance around the clock worldwide in the event of illness or accident. Trip cancellation insurance unbureaucratic and customer-oriented. Accident and breakdown assistance in Switzerland and throughout Europe. High sums insured including assumption of health care costs abroad up to CHF 1 million. Travel baggage coverage including cover for cameras, laptops and sports equipment. Travel insurance from Allianz Travel protects you against the consequences of unplanned events and ensures that you can enjoy your holiday carefree.