We guarantee rapid, 24-hour expert help worldwide!
24h emergency call centre Allianz Travel
+41 44 202 00 00
How best to act in the event of a travel emergency
If a damage event occurs which does not constitute an emergency, please refer to the general terms and conditions of insurance regarding the steps to be taken and notify us of the event as soon as possible on your return and in writing. Click here for further information about claim notification.
Contact our emergency call centre as soon as possible to provide details about the emergency. The emergency call centre is available round the clock.
Have all necessary information ready so that we can provide rapid and effective help: insurance documents, name of the hospital and of the doctor handling the case, telephone number(s) of contact person(s), trip details, etc.
Do not hand over your passport to a third party if you can avoid it! A copy is fully sufficient.
Notify the tour company representative at your destination – where available – about the illness or accident.
Please send us an e-mail containing your phone number and your desired time window for a recall (Monday to Friday, 08.00 am to 6.00 pm). We would like to call you back.
Here you will find all the necessary claims forms. If you need to report a claim, fill in the appropriate form and send it to us as soon as possible with all the relevant supporting documents. If you have any questions, please contact our service center.
Please note: We do not sell insurance at our offices on Richtiplatz. You can sign up for these by telephone +41 44 283 32 22, per e-mail, with our service center or book online. For premium refunds or in the event of a claim, please contact us in writing. Many thanks.
Allianz Travel offers individual travelers insurance for couples or families, and assistance solutions that are tailor-made to your personal requirements. Annual travel insurances are comprehensive plans and offer immediate help in case of emergency, thanks to Allianz Travel's many years of experience.
Allianz Travel Switzerland (formerly Allianz Global Assistance & ELVIA) is part of the Allianz Partners Group, the world's leading provider of travel cancellation insurance and travel protection and assistance services. With more than 21,500 employees on five continents and a network of over 900,000 specialists, Allianz Partners Group is available to its customers around the globe, 365 days a year, around the clock.
There can be problems as early as in the run-up to a trip – here you can get help if you have taken out travel cancellation insurance. This gives you protection against heavy financial loss.
Swiss 24-hour emergency call centre
friendly and professional
Telemedical consultations and medical assistance around the clock worldwide in the event of illness or accident
Accident and breakdown assistance in Switzerland and throughout Europe
High sums insured including assumption of health care costs abroad up to CHF 1 million
Travel luggage coverage including cover for cameras, laptops and sports equipment
Cancellation charges insurance unbureaucratic and customer-oriented