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Contacts
Emergency
24h emergency call center Allianz Travel
+41 44 202 00 00
+41 44 202 00 00
Our emergency call centre is always available for you and offers fast and expert help worldwide around the clock!
Report the emergency immediately
Contact our emergency call centre as soon as possible to provide details about the emergency. The emergency call centre is available round the clock.
Have important information ready at hand
Have all necessary information ready so that we can provide rapid and effective help: insurance documents, name of the hospital and of the doctor handling the case, telephone number(s) of contact person(s), trip details, etc.
Do not hand over your passport or travel documents
Do not hand over your passport to a third party if you can avoid it! A copy is fully sufficient.
Notify the local travel rep
Notify the tour company representative at your destination – where available – about the illness or accident.
If a damage event occurs which does not constitute an emergency, please refer to the General terms and conditions of insurance (GTC) regarding the steps to be taken and notify us of the event as soon as possible on your return and in writing. Click here for further information about claim notification.
Customer portal
Access your insurance documents with just one click! Our self service portal allows you to access, download and adjust your policies worldwide and around the clock. You can also easily manage your personal data. Use your policy number to log in. With our new customer portal, we offer you a secure and fast online experience. Try it out. It's easy!
Service Center
If you have any questions about our products or would like to choose the travel insurance that best suits your needs, we will be happy to help you.
Please contact our Service Center at +41 44 283 32 22 or by e-mail.
Opening hours Service Center: Monday to Friday 08:00 - 18:00.
For general questions you can also use our contact form use.
Would you like to share a positive or negative experience with us? It is always important to us to continuously improve our services and tailor them to the needs of our customers. You can send us your feedback directly by email directly.
Please note: We do not sell insurance in our business premises at Richtiplatz. You can conveniently take out our travel insurance policies online . Thank you very much.chliessen. Vielen Dank.
Allianz Partners Switzerland
Company
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