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We guarantee rapid, 24-hour expert help worldwide!
How best to act in the event of a travel emergency
If a damage event occurs which does not constitute an emergency, please refer to the general terms and conditions of insurance regarding the steps to be taken and notify us of the event as soon as possible on your return and in writing. Click here for further information about claim notification.
Call-back service
Please send us an e-mail containing your phone number and your desired time window for a recall (Monday to Friday, 08.00 am to 6.00 pm). We would like to call you back.
Praise and criticism

Would you like to share a positive or negative experience with us?
It is always important to us to continuously improve our services and tailor them to the needs of our customers. You can send us your feedback directly at the following e-mail address.


Report claim

Here you will find all the necessary claims forms. If you need to report a claim, fill in the appropriate form and send it to us as soon as possible with all the relevant supporting documents. If you have any questions, please contact our service center.

File a travel insurance claim

AWP P&C S.A., Saint-Ouen (Paris)
Wallisellen branch (Switzerland)
Richtiplatz 1
CH-8304 Wallisellen

+41 44 283 32 22
Important information
Please note: We do not sell insurance at our offices on Richtiplatz. You can sign up for these by telephone +41 44 283 32 22, per e-mail, with our service center or book online. For premium refunds or in the event of a claim, please contact us in writing. Many thanks.

Allianz Travel offers individual travelers insurance for couples or families, and assistance solutions that are tailor-made to your personal requirements. Annual travel insurances are comprehensive plans and offer immediate help in case of emergency, thanks to Allianz Travel's many years of experience.

Allianz Travel Switzerland (formerly Allianz Global Assistance & ELVIA) is part of the Allianz Partners Group, the world's leading provider of travel cancellation insurance and travel protection and assistance services. With more than 21,500 employees on five continents and a network of over 900,000 specialists, Allianz Partners Group is available to its customers around the globe, 365 days a year, around the clock.

There can be problems as early as in the run-up to a trip – here you can get help if you have taken out travel cancellation insurance. This gives you protection against heavy financial loss.


  • Swiss 24-hour emergency call centre
    friendly and professional
  • Telemedical consultations and medical assistance
    around the clock worldwide in the event of illness or accident
  • Accident and breakdown assistance
    in Switzerland and throughout Europe
  • High sums insured
    including assumption of health care costs abroad up to CHF 1 million
  • Travel luggage coverage
    including cover for cameras, laptops and sports equipment
  • Cancellation charges insurance
    unbureaucratic and customer-oriented