We guarantee rapid, 24-hour expert help worldwide!
Contact
Emergency
24h emergency call centre Allianz Travel
+41 44 202 00 00
How best to act in the event of a travel emergency
If a damage event occurs which does not constitute an emergency, please refer to the general terms and conditions of insurance regarding the steps to be taken and notify us of the event as soon as possible on your return and in writing. Click here for further information about claim notification.
Contact our emergency call centre as soon as possible to provide details about the emergency. The emergency call centre is available round the clock.
Have all necessary information ready so that we can provide rapid and effective help: insurance documents, name of the hospital and of the doctor handling the case, telephone number(s) of contact person(s), trip details, etc.
Do not hand over your passport to a third party if you can avoid it! A copy is fully sufficient.
Notify the tour company representative at your destination – where available – about the illness or accident.
Contact
Service Centre
If you have any questions about our products or would like to choose the travel insurance tailored to your needs, we will be happy to help you. Please contact our Service Centre at +41 44 283 32 22 or by e-mail.
Service Centre opening hours: Monday to Friday 08:00 - 18:00.
If you send us your telephone number and your preferred time slot for a callback (Monday to Friday, 08:00 - 18:00) by e-mail, we will be happy to call you back.
Praise and criticism
Would you like to share a positive or negative experience with us?
It is always important to us to continuously improve our services and tailor them to the needs of our customers. You can send us your feedback directly at the following e-mail address.
Report claim
Here you will find all the necessary claims forms. If you need to report a claim, fill in the appropriate form and send it to us as soon as possible with all the relevant supporting documents. If you have any questions, please contact our service centre.
Address
AWP P&C S.A., Saint-Ouen (Paris)
Wallisellen branch (Switzerland)
Richtiplatz 1
CH-8304 Wallisellen
info.ch@allianz.com
+41 44 283 32 22
Wallisellen branch (Switzerland)
Richtiplatz 1
CH-8304 Wallisellen
info.ch@allianz.com
+41 44 283 32 22
Important information
Please note: We do not sell insurance in our offices at Richtiplatz. You can conveniently take out our travel insurance policies online or please contact our Service Centre by telephone on +41 44 283 32 22 or by e-mail. For premium refunds or in the event of a claim, please contact us in writing. Thank you.
Allianz Travel offers individual travelers insurance for couples or families, and assistance solutions that are tailor-made to your personal requirements. Annual travel insurances are comprehensive plans and offer immediate help in case of emergency, thanks to Allianz Travel's many years of experience.
Allianz Travel Switzerland (formerly Allianz Global Assistance & ELVIA) is part of the Allianz Partners Group, the world's leading provider of travel cancellation insurance and travel protection and assistance services. With more than 21,500 employees on five continents and a network of over 900,000 specialists, Allianz Partners Group is available to its customers around the globe, 365 days a year, around the clock.
There can be problems as early as in the run-up to a trip – here you can get help if you have taken out travel cancellation insurance. This gives you protection against heavy financial loss.
- Swiss 24-hour emergency call centre
friendly and professional - Telemedical consultations and medical assistance
around the clock worldwide in the event of illness or accident - Accident and breakdown assistance
in Switzerland and throughout Europe - High sums insured
including assumption of health care costs abroad up to CHF 1 million - Travel baggage coverage
including cover for cameras, laptops and sports equipment - Trip cancellation insurance
unbureaucratic and customer-oriented