Questions before taking out
the insurance cover
the insurance cover
With the Family insurance policy, the cover amounts to CHF 6000. The sum insured in the single trip travel insurance Premium PLUS covers CHF 4000. The luggage cover in each insurance policy includes a deductible of CHF 200 in the event of theft.
- For Secure Trip Budget and Secure Trip Classic: up to CHF 25'000 per trip for Individual and Junior; up to CHF 50'000 per trip for Family. An excess of 20% applies each time for Secure Trip Budget.
- For Secure Trip Premium and Premium PLUS: up to CHF 50'000 per trip for Individual and Junior and up to CHF 100'000 per trip for families.
Questions about claims
Information on the coronavirus
1. take note of the current travel recommendations of the Federal Office of Public Health (FOPH) and travel restrictions and advice from the Federal Department of Foreign Affairs (FDFA).
2. contact your tour operator or the airline Whether and to what extent a free cancellation or rebooking is possible can change continuously.
3. if the providers do not cover any costs, check your insurance documents.
If you have taken out an individual – or annual travel insurance (Travel Protection and Secure Trip) since November 19, 2019, you will benefit from the expanded ser-vices of the GTC from August 26, 2020.
Overview GTC
If you have another travel insurance through a third party of ours, then the coverage for the termination or cancellation depends on the respective insurance. As a rule, epidemics and pandemics are excluded. With our experience as a travel insurer, we can advise these insured persons in order to find a suitable solution. However, we cannot assume any costs.
Since August 26, 2020 we cover the illness of an epidemic or a pandemic illness such as B. Coronavirus in all newly concluded short trip and annual travel insurance.
The extended benefits also apply to all short-term and annual travel insurances (travel insurance package & Secure Trip) that have been taken out since November 19, 2019 (for claims from August 26, 2020). Examples of insured events in connection with Coronavirus (see details in the GTC).
Examples of insured events
Important notes
Coronavirus disease on the move
For specific medical questions, our insured can contact the Medi24 medical compe-tence centre at any time. You will find the corresponding number in your GTC under "Emergency number" and select the option "International emergency" when calling.
You can find a comparison between Coronavirus vs. flu symptoms here or consult the BAG Corona-Check directly online.
Furthermore, the BAG has also set up a hotline: +41 58 463 00 00 (6 a.m. - 11 p.m.)
People are actively asked not to go directly to their GP, but to contact him by tele-phone first.
Allianz Partners is the world's leading travel insurance expert. It goes without saying that we offer active assistance to travelers in need - regardless of insurance coverage.
For example, Swiss insured persons can access constantly updated medical information and other medical concerns regarding the Coronovirus from Medi24, regardless of their location.
Worldwide, we look after several confirmed cases - as well as suspected cases of the Coronovirus. Our Medical Operations teams process these cases and ensure that the affected persons receive appropriate care.
Does Allianz Partners have a contingency plan to fight the Coronovirus outbreak?
Our Group Medical Operations has activated "MedCrisis", a proactive, comprehensive process to respond to the event worldwide. "MedCrisis" facilitates the optimization of appropriate medical responses and, if necessary, the return of our customers.
The following statements refer to our Secure Trip and Travel Protection Package products. For questions about other insurance products, please consult the relevant GTC directly. If you have any further questions, please do not hesitate to contact our service center.
I have been testet positive on the COVID-19 and cannot travel. Can I cancel my trip and get a refund?
Since 26 August 2020, we have covered the illness of an epidemic or a pandemic disease such as COVID-19 in all newly concluded one-off travel insurance policies and annual travel insurance policies.
How? By making an online claim. Please fill out the corresponding form and send it to us adding all the relevant documentation.
My travelling companion, or a family member who is not travelling with me, has tested positive for COVID-19. Can I cancel my trip and get a refund?
Since 26 August 2020, we have covered the illness of an epidemic or a pandemic disease such as COVID-19 in all newly concluded one-off travel insurance policies and annual travel insurance policies.
How? By making an online claim. Please fill out the corresponding form and send it to us adding all the relevant documentation.
In the context of an epidemic situation (COVID-19), I no longer feel like leaving because I am afraid to travel. Can I cancel my trip and get a refund?
NO - Travel insurance does not cover the fear of travelling.
In the context of an epidemic situation (COVID-19), the country I was supposed to visit closed its borders. Can I cancel my trip and get a refund?
NO - This is not a insured event under your insurance policy. Please contact the relevant service provider.
After returning to Switzerland, I would have to go into quarantine due to the regulations of the FOPH, as my travel destination is classified as a risk country. I would therefore like to cancel my trip. Will the travel insurance cover any cancellation costs?
NO - General quarantine obligations due to official orders are not insured.
My trip is cancelled by the service provider, what should I do to change my travel insurance policy?
To change your individual insurance policy, please contact our service center on +41 44 283 32 22 from Monday to Friday from 8:00 to 18:00 or by e-mail to info.ch@allianz.com. We will then make the necessary adjustments. Annual insurance policies are subject to the general conditions of change.
Due to a recent contact with a COVID-19 infected person, I have been quarantined by official order. Can I cancel my trip and get a refund?
YES - You can cancel your trip. Compensation will be paid in accordance with the conditions and within the cover specified in your insurance policy.
How? By filing your claim on our online declaration site. You will be asked for supporting documents.
My travelling companion was placed in quarantine before we left on our trip for suspicion of infection with a virus such as COVID-19. Can I cancel my trip and get a refund?
YES - You can cancel your trip. Compensation will be paid in accordance with the conditions and within the cover specified in your insurance policy.
How? By filing your claim on our online declaration site. You will be asked for supporting documents.
During my trip I developed COVID-19 symptoms. Can I seek the advice of a doctor?
YES - Thanks to our tele-consultation you can have a consultation with a doctor by video or telephone 24 hours a day.
Due to an individually ordered quarantine (contact with COVID-19 infected persons) or a COVID-19 illness, I could not take my return flight. Does my insurance policy cover the cost of buying a new return ticket?
YES - We will reimburse you for the cost of purchasing a new return ticket, provided there is no travel warning for your destination. Please contact our emergency call centre in advance on +41 44 202 00 00.
During my trip, compulsory confinement is decreed by the competent local authorities. Can I be repatriated?
NO - General quarantine obligations due to official orders are not insured.
If I get into individual quarantine shortly before my return due to a positive COVID-19 test and have to extend my stay, will my additional costs (accommodation, food...) be covered?
YES - We will reimburse you for the additional costs (up to max. CHF 1500) in accordance with the GTC that arise due to the extension of the trip in the event of quarantine. Please contact our emergency call centre in advance on +41 44 202 00 00.
Insurance glossary A-Z
CDW (Collision Damage Waiver) is excess exclusion insurance for hired vehicles. CDW insurance bears the cost of the excess charged to the vehicle hirer or another insurance policy if a hired vehicle is damaged or stolen. This benefit is included with the following products:
Annual travel insurance for individuals
All claims must be reported without delay. The insured person must report the claim to the insurance company in writing using the appropriate claim form and attaching all relevant documents. Original copies must be submitted.
In the event of the theft, loss or misplacement of bank, post office, credit or store cards, the insured persons may request help and arrange to have the cards in question blocked immediately. This benefit is included with the following products:
Annual travel insurance for individuals
The General terms and conditions of insurance (GTC) form the basis of the insurance contract and govern the contractual relationship between the insurance company and the policyholder. They set out the insured risks and benefits, along with the rights and obligations of both parties to the contract.
In the event of health problems while staying abroad, the insured persons have access to a 24–hour professional information and advice service. This benefit is included with the following products:
Medical expenses are incurred if a foreign visitor falls ill or has an accident while travelling in Switzerland. These include doctors' fees, hospital costs, the cost of medicines, repatriation to the traveller's country of origin, search and rescue costs and repatriation of the traveller's body in the event of death. Go to the health care for visitors product:
This covers all costs incurred where the insured person has been declared missing abroad or needs to be rescued from a physical emergency situation (e.g. deployment of rescue services, search dogs, helicopters etc.). This benefit is included with the following products:
Annual travel insurance for individuals

Allianz Travel offers individual travelers insurance for couples or families, and assistance solutions that are tailor-made to your personal requirements. Annual travel insurances are comprehensive plans and offer immediate help in case of emergency, thanks to Allianz Travel's many years of experience.
Allianz Travel Switzerland (formerly Allianz Global Assistance & ELVIA) is part of the Allianz Partners Group, the world's leading provider of travel cancellation insurance and travel protection and assistance services. With more than 21,500 employees on five continents and a network of over 900,000 specialists, Allianz Partners Group is available to its customers around the globe, 365 days a year, around the clock.
There can be problems as early as in the run-up to a trip – here you can get help if you have taken out travel cancellation insurance. This gives you protection against heavy financial loss.
- Swiss 24-hour emergency call centre
friendly and professional - Telemedical consultations and medical assistance
around the clock worldwide in the event of illness or accident - Accident and breakdown assistance
in Switzerland and throughout Europe - High sums insured
including assumption of health care costs abroad up to CHF 1 million - Travel baggage coverage
including cover for cameras, laptops and sports equipment - Trip cancellation insurance
unbureaucratic and customer-oriented