1. take note of the current travel recommendations of the Federal Office of Public Health (FOPH) and travel restrictions and advice from the Federal Department of Foreign Affairs (FDFA).
2. contact your tour operator or the airline Whether and to what extent a free cancellation or rebooking is possible can change continuously.
3. if the providers do not cover any costs, check your insurance documents.
If you have taken out an individual – or annual travel insurance (Travel Protection and Secure Trip) since November 19, 2019, you will benefit from the expanded ser-vices of the new GTC from August 26, 2020.
Overview of the new GTC
If you have another travel insurance through a third party of ours, then the coverage for the termination or cancellation depends on the respective insurance. As a rule, epidemics and pandemics are excluded. With our experience as a travel insurer, we can advise these insured persons in order to find a suitable solution. However, we cannot assume any costs.