Are Allianz Partners customers affected by the coronavirus outbreak
Allianz Partners is the world's leading travel insurance expert. It goes without saying that we offer active assistance to travelers in need - regardless of insurance coverage.
For example, Swiss insured persons can access constantly updated medical information and other medical concerns regarding the Coronovirus from Medi24, regardless of their location.
Worldwide, we look after several confirmed cases - as well as suspected cases of the Coronovirus. Our Medical Operations teams process these cases and ensure that the affected persons receive appropriate care.
Does Allianz Partners have a contingency plan to fight the Coronovirus outbreak?
Our Group Medical Operations has activated "MedCrisis", a proactive, comprehensive process to respond to the event worldwide. "MedCrisis" facilitates the optimization of appropriate medical responses and, if necessary, the return of our customers.
The following statements refer to our Secure Trip and Travel Protection Package products. For questions about other insurance products, please consult the relevant GTC directly. If you have any further questions, please do not hesitate to contact our service center.
I have been testet positive on the COVID-19 and cannot travel. Can I cancel my trip and get a refund?
Since 26 August 2020, we have covered the illness of an epidemic or a pandemic disease such as COVID-19 in all newly concluded one-off travel insurance policies and annual travel insurance policies.
How? By making an
online claim. Please fill out the corresponding form and send it to us adding all the relevant documentation.
My travelling companion, or a family member who is not travelling with me, has tested positive for COVID-19. Can I cancel my trip and get a refund?
Since 26 August 2020, we have covered the illness of an epidemic or a pandemic disease such as COVID-19 in all newly concluded one-off travel insurance policies and annual travel insurance policies.
How? By making an
online claim. Please fill out the corresponding form and send it to us adding all the relevant documentation.
In the context of an epidemic situation (COVID-19), I no longer feel like leaving because I am afraid to travel. Can I cancel my trip and get a refund?
NO - Travel insurance does not cover the fear of travelling.
In the context of an epidemic situation (COVID-19), the country I was supposed to visit closed its borders. Can I cancel my trip and get a refund?
NO - This is not a insured event under your insurance policy. Please contact the relevant service provider.
After returning to Switzerland, I would have to go into quarantine due to the regulations of the FOPH, as my travel destination is classified as a risk country. I would therefore like to cancel my trip. Will the travel insurance cover any cancellation costs?
NO - General quarantine obligations due to official orders are not insured.
My trip is cancelled by the service provider, what should I do to change my travel insurance policy?
To change your individual insurance policy, please contact our service center on +41 44 283 32 22 from Monday to Friday from 8:00 to 18:00 or by e-mail to
info.ch@allianz.com. We will then make the necessary adjustments.
Annual insurance policies are subject to the general conditions of change.
Due to a recent contact with a COVID-19 infected person, I have been quarantined by official order. Can I cancel my trip and get a refund?
YES - You can cancel your trip. Compensation will be paid in accordance with the conditions and within the cover specified in your insurance policy.
How? By filing your claim on our online declaration site. You will be asked for supporting documents.
My travelling companion was placed in quarantine before we left on our trip for suspicion of infection with a virus such as COVID-19. Can I cancel my trip and get a refund?
YES - You can cancel your trip. Compensation will be paid in accordance with the conditions and within the cover specified in your insurance policy.
How? By filing your claim on our online declaration site. You will be asked for supporting documents.
During my trip I developed COVID-19 symptoms. Can I seek the advice of a doctor?
YES - Thanks to our tele-consultation you can have a consultation with a doctor by video or telephone 24 hours a day.
Due to an individually ordered quarantine (contact with COVID-19 infected persons) or a COVID-19 illness, I could not take my return flight. Does my insurance policy cover the cost of buying a new return ticket?
YES - We will reimburse you for the cost of purchasing a new return ticket, provided there is no travel warning for your destination. Please contact our emergency call centre in advance on +41 44 202 00 00.
During my trip, compulsory confinement is decreed by the competent local authorities. Can I be repatriated?
NO - General quarantine obligations due to official orders are not insured.
If I get into individual quarantine shortly before my return due to a positive COVID-19 test and have to extend my stay, will my additional costs (accommodation, food...) be covered?
YES - We will reimburse you for the additional costs (up to max. CHF 1500) in accordance with the GTC that arise due to the extension of the trip in the event of quarantine. Please contact our emergency call centre in advance on +41 44 202 00 00.