1. take note of the current travel recommendations of the and travel restrictions and advice from the .
2. contact your tour operator or the airline Whether and to what extent a free cancellation or rebooking is possible can change continuously.
3. if the providers do not cover any costs, check your insurance documents.
If you have taken out an individual – or annual travel insurance (Travel Protection and Secure Trip) since November 19, 2019, you will benefit from the expanded ser-vices of the new GTC from August 26, 2020.
If you have another travel insurance through a third party of ours, then the coverage for the termination or cancellation depends on the respective insurance. As a rule, epidemics and pandemics are excluded. With our experience as a travel insurer, we can advise these insured persons in order to find a suitable solution. However, we cannot assume any costs.